Here at Marlin Industries we're committed to delivering products and services which not only satisfy our customers' requirements but are produced in line with current legislation. We also want them to exceed our customers' expectations and their legislative obligations. To this end, we're committed to complying with the requirements of the international quality standards ISO 9001:2000 and ISO 14001:1996 which is why we have put in place a quality and environmental management system which complies with these standards.
We understand the importance of and are committed to continually improving our quality and environmental management systems and will fully support ideas and initiatives which bring about improvements. Apart from setting objectives at regular management reviews, we also make sure that adequate resources, up to date plant and equipment and appropriate technology is applied to all areas of our operations so that our products are delivered to our customers with minimal impact on the environment.
It is our intention to minimise time and material losses from scrap, badly planned work, poor communications and inefficient operations and to prevent pollution at all operational levels.
In pursuit of this policy we will also ensure that customer requirements are fully understood on all contracts and adequately communicated to employees. We have also put in place a number of methodologies to measure and monitor customer satisfaction.
Furthermore, in order to ensure that all staff understand the importance of quality in their work, and accept the need to employ only those working practices that will deliver our required quality standards, we have a policy of continual training and development - backed by regular monitoring programmes to assess its effectiveness.
The Managing Director
Marlin Industries Ltd., is accredited to the globally recognised standards BS EN ISO9001:2000 and ISO14001:1996 and have put in place a quality and management system which complies with these standards
